Privacy policy

At Tolk.co.uk, your privacy is our priority. This policy explains how we handle your personal data, including the information we collect from our users and how we utilize it to provide our services.

Provision of Services

To facilitate our services, we must identify users who place and accept bookings. Basic personal information and payment details are stored.

Legal Basis: Performance of Contract.

Legal Obligations

We process personal data to fulfill legal requirements, such as reporting wage information.

Legal Basis: Legal Obligation.

Personalized Assignments

To ensure interpreters are matched with appropriate assignments, users can specify their preferences and share location data. This allows us to offer nearby assignments.

Legal Basis: Legitimate Interest and Consent

Support

We retain information such as email addresses and booker names to streamline future bookings, provide efficient support, manage billing, recommend new service uses, and improve our services. ‍

Legal Basis: Legitimate Interest and Consent

User Experience and Service Usage

We collect data on how our services are used to identify technical issues, ensuring the highest quality of service. ‍

Legal Basis: Legitimate Interest and Consent

Security and Intrusion Detection

To prevent unauthorized access, including DDOS attacks, we monitor service usage. ‍

Legal Basis: Legal Obligation and Performance of Contract

Communication with Authorities, Customers, and Stakeholders

We document information provided during communications through email, fax, recorded calls, or SMS for documentation and training purposes. ‍

Legal Basis: Legitimate Interest, Legal Obligation, and Performance of Contract

Marketing

We collect data to market relevant services by understanding how users interact with our offerings. ‍

Legal Basis: Legitimate Interest and Consent

Collected Data

The specific data collected depends on the type of user interacting with our services.

Contact Information

During user registration, we collect essential contact details, payment information, and other relevant user data. ‍

Legal Basis: Performance of Contract

Service Information

We store details about bookings, feedback, and usage of our services, including relevant call data for training and analysis. ‍

Legal Basis: Performance of Contract and Legitimate Interest

Interpretation and Customer Support

When you contact our support team, we collect information necessary to assist with your inquiry. ‍

Legal Basis: Legitimate Interest and Performance of Contract

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Data Collection Methods

Personal data is collected through multiple channels, including:

  • User-provided information during registration on our platform.
  • Data provided during communication with our support team via email, fax, recorded calls, and chat.
  • Usage data collected when users interact with our services, such as booking or accepting assignments on our website.
  • Information collected via cookies from your browser.
  • Data obtained from third parties, such as criminal records.

Data Protection

Tolk.co.uk employs technical tools and organizational processes to secure personal data. Communication with our services is protected by SSL certificates, and sensitive information is encrypted. These measures ensure data accuracy (integrity), protection against unauthorized access (confidentiality), and regulated access for authorized individuals (availability).

All personnel, contractors, and subcontractors are bound by confidentiality agreements, ensuring that only relevant parties have access to necessary information. Additionally, Tolk.co.uk has established procedures for:

  • Secure system development with a focus on security and authorization.
  • Data integrity maintenance.
  • Handling of information security incidents.
  • New employee training.
  • Secure access to physical equipment and server rooms.
  • Continuous risk analysis and risk management.
  • Secure login and device configuration.

Transfer to Third Countries

As a general rule, Tolk.co.uk does not transfer personal data outside the UK/EU/EEA. However, when necessary, personal data may be transferred to countries outside the UK/EU/EEA in compliance with GDPR. This includes ensuring appropriate safeguards are in place, such as standard contractual clauses or other legally recognized mechanisms, to protect your data.

Data Retention

When there is no longer a valid basis for retaining personal data, Tolk.co.uk deletes data that no longer serves a purpose. Personal data from contractors who have not performed assignments are regularly deleted, as well as upon the contractor's request. Certain data required by other applicable laws, such as accounting laws, are retained.

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Disclosure to Authorities: In accordance with law and governmental decisions, we may be required to disclose contact, wage, and billing information to authorities such as the Tax Agency and the Social Insurance Office.

For further inquiries, please contact our Data Protection Officer at Tolk.co.uk.