Accessibility Statement

DigitalTolk (Digital Interpretations Scandinavia AB, reg. no.: 559032-5394) is responsible for this website, and we strive to make it accessible to everyone. This statement describes how the website complies with the law on accessibility to digital public services, identifies known accessibility issues, and explains how you can report any problems to us.

How accessible are our websites and digital services?

We aim to make all our digital services, including the website and app, accessible to all users regardless of their abilities. Our work on accessibility includes technical, linguistic, and educational aspects, and we are continuously working to improve parts that are not yet fully accessible.

If you have trouble using parts of the website

If you need information in a different format than what is displayed on the website, please contact us, and we will gladly assist you.

Reporting accessibility issues on the website

We are constantly working to improve the accessibility of the website. If you encounter any problems or deficiencies, or if you believe that we are not meeting the legal requirements, please let us know. Your feedback is valuable to our efforts to address issues and make necessary adjustments. You can contact us via email at hellp@tolk.co.uk or by phone at +44 20 3885 8021.

Supervision

The Government Digital Service (GDS) is responsible for supervision under the law on accessibility to digital public services. If you are not satisfied with how we handle your comments, you can contact GDS directly. Link: Government Digital Service's website.

Known accessibility issues

Most pages meet legal requirements, but we cannot guarantee that there are no issues. We are continuously working to address known problems.

Known issues:

  • The requirement for text contrast is not always met.
  • The requirement for color contrast is not always met.
  • Some pages are not mobile-friendly.
  • A few pages have light gray text on a white background.

Specific measures

To improve the accessibility of our website and digital services, we are taking the following concrete steps:

Regular Review and Update

  • We conduct regular reviews of our website and digital services to identify and resolve accessibility issues.
  • We update our accessibility statement quarterly to reflect current progress and planned actions.

Contrast Improvements

  • We adjust text and color contrasts on pages where the requirements are not met to ensure better readability.
  • Implementation of high-contrast modes for users who need them.

Mobile Optimization

  • We optimize all pages for mobile use to ensure that content is accessible and user-friendly on all devices.
  • Testing the website’s responsiveness on different mobile devices.

User Testing

  • We continuously review and improve our website through internal self-assessments and external independent reviews. We regularly test pedagogy, language, and technology and consult experts in the field as needed. Our internal reference group, consisting of individuals with varying accessibility needs, continuously tests both existing and new features.
  • We involve our internal reference group of users with varying accessibility needs to test new and existing features.
  • We conduct external user tests to obtain independent feedback and identify additional areas for improvement.

Training and Awareness

  • We continuously train our staff on accessibility standards and best practices.
  • We stay updated with the latest accessibility guidelines and technologies to improve our accessibility strategy.

 

The accessibility statement was last updated on August 23, 2024.